You can register right up until Wednesday 8 December 2010.

If you wish to be on our mailing list, then please subscribe now.

Please note we open for delegate registration on 29 July 2010.

In order for your registration to be processed, it is essential that you have paid your registration fee in full (including bank charges if you pay by bank transfer).

If you pay by bank transfer, please send your bank transfer confirmation, including the Delegate Reference Number (found in the subject header of your confirmation email), to delegates@eurobest.com or fax to +44 (0)207 728 4044.

Once we have processed your registration, we will send your registration confirmation letter, which will include your accommodation details if applicable.

No. Once registration is open, delegates can register up to and throughout the Festival. However, there is a cancellation/refund deadline of Tuesday 16 November 2010.

Visas are not generally required in order to gain entry into Germany. Please check with the German embassy in your country if you are unsure whether a visa is necessary.

If you do require a visa, please contact the Delegate Department at + 44 (0)207 728 4040 or delegates@eurobest.com so we can send you a visa letter. Please provide us with your full name, passport number, nationality, date and place of birth, date of issue and expiry of your passport and place of issue.

Yes. If you register as a Young Creative with the Young Creative Package, you are NOT automatically taking part in the Young Creatives Integrated Competition. Competition teams are pre-selected in their respective countries and confirmed by the Festival organisers.

For more information on the Young Creatives Integrated Competition, click here or contact your Festival Representative.

You must be born after 8 December 1981 and send proof of your birthday - for example, a copy of your passport or driving licence.

When registering, you will be able to upload your ID. This is the quickest and most convenient way of sending us your ID.

If it is not possible for you to upload your ID at the time of registering, then you can fax your ID to +44 (0)207 728 4044 or email it to delegates@eurobest.com. However, we strongly recommend that you upload your ID at the time of registering.

Yes, you can use your login and password from the previous year.

Please contact us at delegates@eurobest.com and provide the email address you used to get a password and we will resend it to you.

You can register several delegates before submitting to pay, and you do not have to pay for all registrations at the same time.

The contact details are those of the person to whom all registration and payment enquiries and confirmations should be sent. The delegate details are those of the person to be registered for the Festival. This person will not be contacted under any circumstances.

You have started but not completed a delegate registration. The reminder is sent automatically. If you would like to stop the reminders, please go back into the online registration you started and either submit the registration or delete the registration(s) on the summary page.

You can cancel at any time. However, if you wish to be issued a refund, you must fax or email the completed cancellation form to +44 (0)207 728 4044 or delegates@eurobest.com by 16 November 2010. The refund deadline also applies to downgrades and credit for Eurobest 2011.
The delegate’s contact is responsible to ensure the receipt of the completed cancellation form.

Please note: refunds will not be processed until after the Festival.

Yes. We are always happy to replace a cancelled delegate at any time. Please notify us of the change in writing at delegates@eurobest.com. In Hamburg, a replacement can be made by completing a replacement form that must be accompanied by a letter from the contact company or authorised by a senior member of staff.

No. However, all refunds exclude German tax (MwSt./USt. at 19%). Please note this tax is reclaimable. 

No. The registration fee is for your delegate registration only.

If your preferences are not available, we will contact you to offer some alternatives.

Once your delegate registration payment is confirmed in our system, we will send you a registration and accommodation confirmation letter. Included in the confirmation are hotel deposit and contact details.

Deposits must be paid directly to the hotel. Their bank details and accepted methods of payment are included in your delegate confirmation letter. If they are not, please contact the hotel directly for payment information.

Please note that your booking is not guaranteed until you pay your deposit to the hotel.

All requests to amend a hotel booking must be made in writing to the London office. Each change is subject to hotel availability.

Delegates can pay prior to Hamburg with:

• VISA
• MasterCard
• American Express

Delegates can pay in Hamburg with:

• VISA
• MasterCard
• American Express
• Cash (euros only)
• Travellers' cheques (euros only)

Invoices are sent by post once delegate registration payments have been processed. Invoices will be issued in the name of the invoicing company provided in order to claim back the German tax (MwSt./USt. at 19%). 

We are required to charge MwSt./USt.to all companies except for those with a German MwSt./USt. registration number. 

Please contact the Delegate Department at delegates@eurobest.com in order to have your duplicate payment returned to you.

It is advisable to contact your card issuing bank to authorise them to release the appropriate funds. Another alternative is a payment by bank transfer. Please do not forget to fill in the correct invoice details before submitting your registration.

Once you have transferred the correct amount, including bank charges, send the bank transfer confirmation, including the Delegate Reference Number (found in the subject header of your confirmation email), to delegates@eurobest.com or fax it to: + 44 (0) 207 728 4044.

If neither of these is possible, please contact us on + 44 (0)207 728 4034 or at delegates@eurobest.com.

Please send confirmation of your bank transfer, including your Delegate Reference Number (found in the subject header of your confirmation email), to delegates@eurobest.com or fax it to + 44 (0)207 728 4044.

Your Delegate Reference Number (ED) can be found at the top of your proforma invoice that is sent by email when ‘bank transfer’ is selected as the preferred method of payment. It can also be found in the subject header of your confirmation email.