FAQs

Payment

1. What methods of payment are accepted?

Delegates can pay prior to Lisbon with:

• VISA
• MasterCard
• American Express
• Bank Transfer

Delegates can pay in Lisbon with:

• VISA
• MasterCard
• American Express
• Cash (euros only)
• Travellers' cheques (euros only)

2. When will I receive my invoice?

Invoices are sent by post once delegate registration payments have been processed. Invoices will be issued in the name of the invoicing company provided in order to claim back the Portuguese tax (IVA at 23%).

3. Do all companies have to pay tax on registrations?

We are required to charge IVA to all companies.

4. I think I have made a duplicate payment. What happens now?

Please contact the Delegate Department at delegates@eurobest.com and we will advise how to proceed.

5. What options do I have if my credit card is declined?

It is advisable to contact your card issuing bank to authorise them to release the appropriate funds. Another alternative is a payment by bank transfer. Please do not forget to fill in the correct invoice details before submitting your registration.

Once you have transferred the correct amount, including bank charges, please email the bank transfer confirmation, including the Delegate Reference Number (found in the subject header of your confirmation email), to delegates@eurobest.com.

If neither of these is possible, please contact us on + 44 (0)207 728 4034 or at delegates@eurobest.com.

6. What do I do once I have completed my bank transfer?

Please email confirmation of your bank transfer, including your Delegate Reference Number (found in the subject header of your confirmation email), to delegates@eurobest.com.

7. What is my Delegate Reference Number?

Your Delegate Reference Number (ED) can be found at the top of your proforma invoice that is sent by email when ‘bank transfer’ is selected as the preferred method of payment. It can also be found in the subject header of your confirmation email.